Van Mossel MotorMall Guernsey – Statement on ODPA Findings
Van Mossel MotorMall has taken note of the conclusion of the Office of the Data Protection Authority’s investigation into a historic incident at MotorMall Guernsey, prior to its acquisition by the Van Mossel Automotive Group in 2023. We accept the Authority’s findings and the fine imposed.
The investigation concerned the actions of a single employee, no longer with the business, who against established processes instructed the change of customer contact preferences. The ODPA found no evidence of this occurring beyond this single incident in Guernsey. Over the course of its detailed two-year review, no further data protection issues were found at MotorMall Guernsey or elsewhere across our Group.
Since acquiring MotorMall Guernsey, Van Mossel has implemented the Group’s comprehensive and industry-leading data protection standards, which apply consistently across our European operations. We engaged fully and transparently with the ODPA throughout its investigation, proactively reviewing processes, providing training to staff and contacting affected customers.
As a Group, we take our customers’ data privacy very seriously; we are committed to ensuring that all customer communications are relevant, appropriate and proportionate to our clients’ motoring, servicing and warranty needs. Every communication we send includes a clear and easy-to-use unsubscribe function, so customers remain in full control of the information they receive from us.
We regret the historic failing that occurred prior to our ownership, but we are reassured that the ODPA’s exhaustive review has found no evidence of wider issues. Our commitment to the highest standards of data protection remains absolute, and we will continue to invest in processes, training and compliance to safeguard our clients’ trust.
Paul Kell
CEO, Van Mossel Jacksons Group
